A Helping Hand When You Need It
The Remote Hands service allows DataVerge to help resolve many emergency and routine technical tasks. Allowing DataVerge’s expert technicians to handle the operation and management of a deployment within our facility, enables customers to focus on other important parts of their business.
We’re On-Site When You Can’t Be
DataVerge’s Remote Hands service can handle simple tasks for you when your IT staff is not near your deployment. Recycling device power, verifying power status, or reconnecting equipment won’t require your IT team in person. They can stay focused on your business.
Outsource Your Tasks
Upon request, there are a variety of tasks that DataVerge’s Remote Hands service can perform. Below are the most commonly requested services:
Cable & Wiring
This includes cross-connect termination and moving, securing, or dressing existing cable.
Physical labor
You can request racking and stacking equipment, cleaning your space, or discarding boxes or equipment.
Basic device management
Our expert staff can swap modular equipment, verify physical status, plug-in serial cables, and more.
Shipping & receiving
Remote Hands staff can pack, label, unpack and conduct an inventory of boxes and equipment.
Circuitry
DataVerge can perform basic circuit testing and diagnostics or even coordinate with carriers/ISPs for advanced circuit migrations.
Media management
Tasks such as swapping tapes, storage, or removable media can be easily accomplished.
Inventory auditing
DataVerge’s Remote Hands staff can perform full or partial deployment audits, cross-connect tracing, device labeling, or photographing space or equipment.
Escorted access
Our staff can grant access to your vendors and consultants and observe them while working.