Call us +1-888-360-3552 | Customer Login

Ask a CTO

Please submit your question below

Latest Questions

  • I have a small office with just a few employees. Do I really need to worry about security?

    Q: I have a small office with just a few employees. Do I really need to worry about security?

    A: In one word – YES!! The size of your firm does not protect you against the bad guys. They do not care if you’re a multi-million dollar business or a one-man-band. Their only concern is that you click on their malicious email, or go to their fake site and allow a download to occur. Once you do, they are inside your house and can run amuck. A perfect example that’s very popular these days is Ransomware. In these scenarios, the bad guys encrypt your files and demand that you pay for their release. It’s a nasty business that is VERY lucrative (cheap to implement with a large payoff). Many businesses don’t have a plan in place to deal with something like this – so they pay up. Don’t let your business become a victim. Plan ahead with the help of a competent IT professional (and we don’t mean your neighbor’s son who’s great with computers).

  • How do I enable my team to work remotely? I’m lost…

    Q: How do I enable my team to work remotely? I’m lost…

    A: The answer to this question is different for each business. But there are some generalities that span across them all. Moving your email to the cloud is a good first step. These days email is the primary form of communication for any business (large or small). If email is down, the business crawls to a halt. Moving to something like Microsoft’s O365, or Google’s G-Suite is a logical choice with minimal cost. Both platforms are robust and fairly simple to use. There are a ton of tweaks and settings to be adjusted once the move is made, but a knowledgeable tech can accomplish this move with minimal impact to your users. Once done, employees can access their email, calendar, and many other resources online from any machine with an internet connection. The employee’s home computer, their tablet, and their phone instantly become a portal to their company email – fully controlled by you & your IT staff.

    *Pro Tip – make sure to enable 2FA for EVERY EMPLOYEE once you make the move. It should be mandatory!!

    *Pro Tip2 – Don’t assume that your email is backed up just because it’s in Microsoft’s or Google’s cloud. It’s not.

  • Is it safe to use public WiFi?

    Q: Is it safe to use public WiFi?

    A: Making use of free public WiFi in your local Starbucks seems like a non-event. However, it can be very dangerous if you don’t take certain steps to protect yourself. By hopping onto a public WiFi network, you’re essentially giving everyone else on that network a path into your computer. You’re also letting all of the information sent to & from your computer be monitored. The banking password you just typed in – that can be seen by anyone on the network if they’re determined enough. Even worse, if you use the same password in multiple places (gasp), then the bad guys can gain access to all of that (i.e. Facebook, LinkedIn, Dropbox, etc.). The best way to prevent this from happening is to use your smartphone as a modem. Most phone plans these days allow for “tethering”. That’s a way to turn your cellphone into a mobile WiFi access point for you to use with your computer. It sounds complicated but it’s amazingly simple. It only takes a couple of clicks on your phone to turn this on, and then you’re off to the races. Simply connect your laptop to the new WiFi network that pops up as available and you’re surfing the internet in total security.

    If you do have to use a public WiFi network, then turning on a VPN is the next way to lock things down. Again, it’s extremely simple to do and is very cost effective. Just sign up for a VPN Service (we can suggest several) and turn it on after you connect to the public WiFi. All of your traffic will be encrypted and hidden from prying eyes.